Q&A
Do you have a question? We're here to help.
Check out our customers’ most frequently asked questions. Still have questions? Contact our customer support.
How should hair extensions be cared for?
See our care instructions for information; we also include care instructions with every order. You should follow these instructions carefully to keep your hair extensions as beautiful as possible.
What products can I use for my hair extensions?
We strongly recommend that you use Poze hair care products for your hair extensions, as these are specially formulated for all types of hair extensions and long hair that needs extra care. With our products, we can ensure that all ingredients in the products are compatible with hair extensions and will not affect or degrade them in any way. It is impossible for us to guarantee that other products on the market work for hair extensions and that they do not contain ingredients that can react with hair extensions and contribute to reduced quality and lifespan.
What is the difference between standard and premium hair?
The Standard collection is our bestseller, made from Asian hair sourced from various parts of Asia. This hair is originally dark and somewhat coarser, which means it requires more processing during the production of extension products. The Premium collection is our exclusive range, made from European hair. This hair is originally lighter and finer in quality, allowing us to treat it much more gently during the production of extension products. This results in healthier hair that lasts longer.
How do I know what color to order?
Our exclusive color chart provides a good overview of all shades.Go to the Color Chart >There will always be a slight difference in shade when seeing the hair in reality compared to on a computer screen. We have 2 options to help you if you are unsure:
• Email us a picture of yourself where your color is clearly visible. Send toinfo@pozehair.se• Order or borrow our color ring which shows all shades.
How much hair is needed for an extension?
Clip & Go - One set weighs approximately 125 grams of hair, which is sufficient for hair of normal thickness. If you have very thick hair, 2 packs are needed. Keratin/Magic Tip - If you are doing a full extension with keratin bonds, approximately 100-150 strands are needed, depending on the desired result and the thickness of your own hair. For normal hair, about 100 strands are recommended.
What does Remy hair mean?
Remy hair means that all strands are aligned in the same direction, meaning all tips are facing the same way, which reduces tangling in the hair.
How long do keratin bond or micro ring extensions last?
Poze hair extensions last for several months depending on care and conditions. Always follow our care instructions carefully for the longest possible lifespan. Worsened conditions that can shorten durability include, for example, an oily scalp, using the wrong hygiene products, or hair products with silicones.
Can you straighten and curl real human hair extensions?
Of course you can, but just like with your own hair, it will wear out faster if you do it often. The same applies to blow-drying. Always use heat-protective products.
Can you dye real hair?
We do not recommend dyeing or other chemical treatments on your hair extensions as they are already heavily processed. All dyeing or chemical treatments are done at your own risk. Instead, dye your own hair first and then order extensions that match your new color.
Does hair extension damage my own hair?
All hair extensions cause more or less wear and tear. If you are careful and meticulous with their care, you minimize the damage. It is also very important to attach extensions correctly to avoid damage.
Which method is the gentlest for hair extensions?
Keratin bonds are the most comfortable and gentle method for permanent extensions. If you want long hair for special occasions, Clip & Go Extensions are recommended, which you can attach and remove yourself whenever you wish. All methods cause minimal damage to the hair if they are applied correctly and the right products are used.
Why should I choose Poze hair extensions?
It is of utmost importance that factories use the correct methods, techniques, chemicals, etc. when manufacturing hair extensions. This requires modern machinery, equipment and knowledge. When you choose Poze, you can be sure that it meets all quality requirements and that the hair has been produced in one of the world's most modern factories. We guarantee you safe and secure e-commerce in Sweden's widest range of hair extensions.
How long should one's hair be before getting extensions?
For a neat result, your hair should be at least 15cm long and preferably layered so that the hair blends nicely and looks natural. Remember to cut the ends to remove sharp and compact lines that are visible.
What is meant by, for example, 10b / 8b?
10B/8B is streaked hair with colors 10B and 8B. The number in the color indicates the lightness level and the letter indicates the shade. Thus, color 8B is light brown (the higher the number, the lighter the color).



